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Shipping policy

This Shipping and Handling Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms.

Please carefully review our shipping and Delivery Policy when purchasing our products. this Policy will apply to any order you place with us.

Free Shipping

Is a special that is offered periodically.

Discounts

Discounts are offered periodically. 

Do We Deliver Internationally?

Yes, We do offer international delivery.

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. 

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations: 

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea 

How Long Does It Take My Product To Arrive Once Shipped?

All orders are processed & Shipped as soon as possible through many of our domestic warehouses, depending on the fastest shipping available to your location: (5-10 business days)

What's The Estimated Delivery Time, And How Is It Calculated?

Estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time. Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

  • Issues with print or embroidery files
  • Products being out of stock
  • Shipping related delays like failed delivery attempts, service disruptions, natural disasters, or harsh weather conditions
  • Please allow extra time during our busy season as postal delays are out of our control.

Nonetheless, we work hard to meet our delivery estimates with each order. 

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

How Long Does Fulfillment Take?

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. 

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.  

Warehouse Fulfillment - Orders containing products from warehouse inventory can be fulfilled and shipped out on the same day. To qualify for same-day fulfillment, the order must:

  • contain warehoused products only and all of them must be in stock
  • be submitted before the cut-off time—12 p.m.

How Can I Track My Order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email with a tracking number. You can click on that number to see the latest updates on your shipment’s location via our tracking page.

Customers can also subscribe to our email notifications to receive live updates about their shipments. customers need to add their email to the tracking page. 

When an order is out for delivery, updates on its status will depend on the carrier service. If you encounter any issues, you can contact us at support@printful.com, and we’ll do our best to help you. 

What Do I Do If My Order Is Lost In the Mail?

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for help before doing that, like confirming with the customer that the shipping address was correct. It would also be good to double-check that the customer got in touch with the shipping carrier to try locating the lost order.

Keep in mind that if tracking information states an order was delivered but the customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

You can check out our return policy for up-to-date details about reshipments.

What If The Product Is Damaged In The Mail?

If something arrives damaged, send a photo of the damaged goods to support@printful.com, then we'll gladly send a replacement at no cost to you.

What Happens If A Package Wasn't Delivered, But The Tracking States That It Was?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Printiful won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

 

What Should I Do If It’s Past The Estimated Delivery Time And I Still Haven’t Received My Order?

If your order’s estimated delivery time has passed, here’s what you do:

  • Wait a bit more. Unfortunately, shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, not a guarantee.
  • Reach out to the carrier. You can contact the carrier service directly to get information about your shipment.
  • Get in touch with our customer support team. Let us know about your delayed shipment, and we’ll check the latest delivery updates. We may ask you to wait a few more days to receive the order. You can reach us via chat or send an email to fostenia.lt@gmail.com

If you still haven’t received any news about your shipment after completing all the steps mentioned above, please fill out a problem report. Submit your claim no later than 30 days after the estimated delivery date for packages lost in transit. Then, we’ll take a look, and if the fault is ours, we’ll reship your order at no expense to you.

We may ask for your help before doing that, like confirming that the shipping address is correct. We will also ask if you've contacted their local post office to locate the lost order.

Remember that we can’t reship an order if tracking information states it was delivered, but the customer says they haven’t received it. 

What If I Entered The Wrong Address?

If your customer entered the wrong address at checkout, you can still change it while we fulfill your order. As mentioned in our Terms of Service, once your order is out for delivery, we can’t guarantee the possibility of changing any information.

In some cases, the local post can still make the delivery depending on the recipient address error. If they can’t deliver your shipment, they’ll send it back to our facility. Then you’ll need to confirm the changed address for reshipping the package within 30 days.

Who Pays The Customs Duties & Taxes?

Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.